Privacy Policy

1. Information We May Collect

Depending on how you interact with Pixel Squad, we may collect information such as:

• Full name
• Mobile number
• Email address
• Address and city
• Date of birth or age, where required for admission
• Parent or guardian details where applicable
• Education or qualification details
• Course, batch and admission preferences
• Enquiry, counselling and communication history
• Attendance, assignment and academic progress information
• Payment, invoice, fee and refund-related information
• Documents voluntarily submitted for admission or verification
• Feedback, reviews and support requests
• Device, browser, IP address, website usage and cookie information where analytics or technical tools are used

We do not need or intend to collect sensitive information that is unrelated to providing our educational or administrative services.

2. How We Collect Information

We may receive information:

• Directly from you through website forms
• During counselling, demo classes or admission
• Through phone, email, WhatsApp or other communication channels
• Through fee and payment processes
• Through student attendance, academic and support activities
• Automatically through website security, analytics, cookies or similar technologies where enabled

3. Why We Use Personal Information

We may use personal information to:

• Respond to enquiries and counselling requests
• Schedule demo classes, calls or institute visits
• Process admissions and maintain student records
• Allocate courses and batches
• Manage attendance, assignments and course progress
• Process fees, receipts, refunds and financial records
• Send course, class, fee or administrative updates
• Provide student support and placement assistance where applicable
• Improve our courses, website and services
• Prevent fraud, misuse or security incidents
• Maintain records required for operational, accounting or legal purposes
• Contact you about relevant Pixel Squad courses, workshops or updates where you have opted in or where otherwise permitted by applicable law

4. Communication and Marketing Preferences

Submitting an enquiry does not mean you must receive unrelated promotional communication indefinitely.

Where marketing consent or an opt-in is used, you may request that promotional communication be stopped at any time by contacting us.

Operational communication related to an active enquiry, admission, payment, class, course or student service may still be sent where reasonably necessary.

5. Payments

Pixel Squad may use banks, payment gateways or other authorised payment service providers to process online payments. Payment processors may collect or process payment information under their own terms and privacy policies.

Pixel Squad does not intentionally store full card numbers, CVV details, UPI PINs, internet-banking passwords or similar payment authentication credentials.

We may retain transaction references, amounts, payment status, receipt information and other records required for accounting, support, refunds and reconciliation.

6. Cookies, Analytics and Website Technologies

Our website may use essential cookies or similar technologies required for website functionality, security and performance.

Where analytics, advertising or other non-essential tracking technologies are used, Pixel Squad provides appropriate notice and controls as required by applicable law.

You may also be able to manage cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Third-Party Service Providers

We may use trusted service providers for functions such as:

• Website hosting and infrastructure
• Email and messaging services
• Analytics and website performance
• Payment processing
• Customer support or enquiry management
• Cloud storage and business software
• Security, backups and fraud prevention

Such providers may process limited personal information only as reasonably required to provide their services, subject to their contractual terms and applicable law. Pixel Squad does not sell personal information to advertisers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Active enquiry and counselling follow-up
• Admission and academic records
• Fee, receipt, accounting and tax records
• Certificates and student history
• Dispute resolution and legal obligations
• Security and fraud prevention

Retention periods may differ depending on the type of record and applicable requirements. Where information is no longer required, we may securely delete, anonymise or archive it as appropriate.

9. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, network, database or electronic transmission can be guaranteed to be completely secure. If you believe your information has been compromised through Pixel Squad, please contact us promptly.

10. Your Privacy Requests

Subject to applicable law and legitimate record-retention requirements, you may contact Pixel Squad to request:

• Access to information you have provided
• Correction of inaccurate or incomplete information
• Updating of contact information
• Withdrawal of marketing consent
• Deletion of information that Pixel Squad is not required to retain
• Information about how your data is being used
• Resolution of a privacy-related complaint

We may need to verify your identity before completing certain requests. Some records, including financial transactions, receipts, attendance, certificates, legal records or other records required for legitimate institutional purposes, may need to be retained even after a deletion request.

11. Students Under 18

Some Pixel Squad courses may accept students who are 17 years old.

Where a student is under 18, Pixel Squad may require involvement, consent or confirmation from a parent or lawful guardian for admission, payments, important policy acceptance, or processing of personal information, as required by institute policy and applicable law. Parents or guardians should review the relevant admission documents and policies before enrolment.

12. Student Work, Photos and Testimonials

Pixel Squad will not treat enrolment alone as unlimited permission to use a student's identifiable photograph, video, testimonial or personal portfolio for advertising.

Where student work, photographs, videos or testimonials are used for promotional purposes, Pixel Squad should obtain appropriate permission or rely on another valid basis permitted by applicable law. Students may contact us if they have questions about the use of their submitted work or media.

13. External Links

Our website may contain links to third-party websites, tools or platforms. Pixel Squad is not responsible for the privacy practices or content of third-party services. You should review their privacy policies before providing personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Material changes will be published on this page with an updated “Last Updated” date. Changes will not retroactively alter completed financial transactions, signed admission documents or other historical records.