Refund Policy

1. Definitions

• Course Commencement: The date of the first scheduled batch session or the date the student is granted active access to studio labs, mentoring, or course materials.
• Attendance: Physical presence in a classroom session, active participation in a live class, or recorded receipt of instructional materials.
• Payment Date:The date on which the student's payment was successfully credited to Pixel Squad's account, as reflected on the official payment receipt.
• Refund Request Date: The date on which a formal written refund request is received by Pixel Squad via email at hello@pixelsquad.in.

2. 10-Calendar-Day Refund Window

A student is eligible for a full refund of tuition fees paid under the following cumulative conditions:

1. The student has not attended any class or instructional session (whether physical or online); and
2. The formal written refund request is received by Pixel Squad within 10 calendar days of the original Payment Date.

Any government taxes, banking gateway fees, or transactional charges deducted by third-party payment processors may be non-recoverable where permitted by law.

3. Non-Refundable Situations

Course fees are non-refundable once any of the following apply:

• The student has attended one or more classes, workshops, or orientation sessions.
• The refund request is submitted after the expiry of 10 calendar days from the Payment Date.
• The student discontinues or withdraws from the course after batch commencement without an approved course pause.
• Enrolment is terminated due to academic dishonesty, behavioral misconduct, or serious violation of institute rules.

4. Institute-Initiated Cancellations or Rescheduling

If Pixel Squad cancels a course or batch prior to commencement and is unable to offer a suitable alternative timing or cohort accepted by the student:

• A 100% refund of all fees received for the canceled program will be promptly issued to the student.
• If a course in progress is permanently discontinued by the institute, a pro-rata refund for the un-delivered portion of the curriculum will be calculated and refunded.

5. Duplicate or Excess Payments

In the event of an accidental double transaction, duplicate charge, or excess payment:

• The student should notify Pixel Squad with the transaction receipts.
• Upon bank verification, the excess or duplicate amount will be refunded within 7 to 10 business days, or credited towards upcoming fee instalments upon the student's written request.

6. Batch Transfers & Course Pause Options

We understand that unforeseen personal, medical, or academic circumstances can arise. In lieu of course forfeiture:

• Students may submit a formal request to pause their course or transfer to a subsequent cohort within 6 months.
• Approval is subject to seat availability and academic continuity, ensuring students do not lose their paid tuition value.

7. Refund Request Procedure

To ensure proper verification and auditing, all refund requests must be submitted in writing via email to hello@pixelsquad.in. The request should include:

• Student's Full Name
• Registered Mobile Number and Email Address
• Enrolled Course Name and Batch Timing
• Date of Payment and Transaction ID / Reference
• Copy of the Pixel Squad Fee Receipt
• Clear reason for cancellation and refund request
• Bank Account details for refund transfer (Account Holder Name, Bank Name, Account Number, IFSC Code)

8. Processing Timelines & Method

• Verification: Refund requests are reviewed and verified by admissions and accounts within 5 business days of receipt.
• Disbursement: Approved refunds are credited within 14 to 30 calendar days from the date of formal approval.
• Payment Method:Refunds are disbursed directly to the original payment source (credit/debit card, UPI, net banking) or via direct NEFT/RTGS bank transfer to the student's verified bank account. Cash refunds are not issued.

9. Policy Updates

Pixel Squad may update this Refund Policy periodically. Any revised terms will apply prospectively and will be published with a revised “Last Updated” date.

Policy updates will not retroactively alter the terms of completed admission receipts or previously approved refund decisions.